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1 MEMORANDUM CIRCULAR NO. 2021 ______ ESTABLISHMENT OF THE PROFESSIONAL TOUR GU

1 MEMORANDUM CIRCULAR NO. 2021 ______ ESTABLISHMENT OF THE PROFESSIONAL TOUR GUIDES QUALIFICATION EXAMINATION (PTGQUALEX) WHEREAS, pursuant to Republic Act (R.A.) No. 9593 or the Tourism Act of 2009, the Department of Tourism (DOT) is the primary planning, programming, coordinating, implementing, and regulatory government agency in the development and promotion of the tourism industry, both domestic and international, in coordination with attached agencies and other government instrumentalities; WHEREAS, R.A. No. 9593 also provides that the DOT is mandated to formulate and promulgate rules, and regulations governing the operation and activities of all tourism enterprises, including but not limited to a national standard for licensing, accreditation, and classification of tourism enterprises, prescribing therein minimum levels of operating quality and efficiency for their operation in accordance with recognized international standards; WHEREAS, under R.A. No. 9593, tourism enterprises refer to facilities, services, and attractions involved in tourism, including Tour Guide services; WHEREAS, after consultation with various tourism stakeholders, it was determined that there is a need to establish a national qualification examination to ensure the excellence and quality of service provided by DOT-Accredited Tour Guides; NOW, THEREFORE, based on the foregoing, the establishment of the Professional Tour Guide Qualification Examination (PTGQualEx) as a requirement for Tour Guide Accreditation under the Rules and Regulations Governing the Accreditation of Tour Guides is hereby adopted: I. GENERAL PROVISIONS Section 1. Definition of Terms. For purposes of this Circular, the term: (a) ³Accreditation´ shall refer to a certification issued by the Department to a tourism enterprise that officially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services. (b) ³Department´ refers to the Department of Tourism. (c) ³Industry Experts´ refers to practitioners of good standing from any of the following sectors: 1. Academe (e.g. Tourism, Philippine History & Heritage, Arts & Culture, Environmental Science Department) 2. Any of the operating sectors of the tourism industry: i. Transportation Sector (e.g. Land, Air, Water) ii. Accommodation Sector (e.g. Hotels, Resorts, Mabuhay Accommodations and other similar accommodation establishments) iii. Food and Beverage Sector (e.g. Restaurant, Kulinarya) iv. Travel and Tours Sector (e.g. Travel Agencies, Tour Operators) v. Tour Guiding Sector vi. Government - 003 2 (d) ³Master Regional Tour Guide´ refers to a Regional Tour Guide who has rendered at least ten (10) consecutive years as DOT-accredited Regional Tour Guide and has proven his/her expertise and experience in conducting tours, making him/her eligible as a resource person or lecturer for tour guiding trainings (e) “Mock Tour´ refers to a graded simulation activity that evaluates PTGQualEx candidates on actual guiding that includes On-Board Tours and Walking Tours. (f) “On-board Tour´ refers to a mock tour that focuses on the evaluation of PTGQualEx candidates undergoing tour guiding simulation while inside a moving vehicle. (g) ³Panel Interview´ refers to the graded manner of screening the applicants by determining their personal qualities, aptitude, and knowledge on tour guiding. (h) ³Professional Tour Guide Qualification Examination or PTGQualEx´ shall refer to the national qualification examination for aspiring professional Tour Guides which consists of a three-part assessment to be administered by the DOT, namely: 1. Panel interview; 2. Written examination; and 3. Mock tour. (i) ³Regional Tour Guide´ refers to an individual guiding within a region where s/he has been issued a DOT accreditation. (j) ³Regular Regional Tour Guide´ refers to an entry-level Regional Tour Guide who has met the minimum requirements for DOT accreditation, including passing the PTGQualEx, or an accredited Tour Guide prior to the implementation of the 2021 Rules and Regulations Governing the Accreditation of Tour Guides. (k) ³Specialist Tour Guide´ refers to an individual who exhibits technical expertise and knowledge in a specific field of interest or activity, as certified by a tourism association, government or private institutions, and who is allowed to guide or lead tour groups in any part of the Philippines within his/her scope of expertise. (l) “Tour Guide´ refers to an individual with specific area qualification who leads tour groups or individual visitors through a particular attraction, activity, site, or destination and provides interesting or enlightening facts and information or interpretation, for a fee, commission, or any other form of lawful remuneration. (m) “Tour Guide Level´ refers to the level and/or rank of an accredited Tour Guide determined after evaluation of his/her skills and professional credentials which shall serve as an indicator of the Tour Guide¶s expertise and experience in the industry. (n) “Walking Tour´ refers to a mock tour that focuses on the evaluation of PTGQualEx candidates undergoing tour guiding simulation leading to or within a tourist destination while walking Section 2. Coverage. This Memorandum Circular shall cover: A. Applicants for Regular Regional Tour Guide who have complied with the training requirements under Section 9 hereof; B. Applicants for Specialist Tour Guide who have complied with the training requirements under Section 9 hereof; 3 C. Previously Accredited Tour Guides whose accreditation expired on or after 30 June 2018 and failed to renew their accreditation within the grace period as provided under Section 27 (A) of the Rules and Regulations Governing the Accreditation of Tour Guides; D. Previously Accredited Tour Guides whose last accreditation expired prior to June 30, 2018, in accordance with Section 27 (B) of the Rules and Regulations Governing the Accreditation of Tour Guides; E. Tour Guides who passed the PTGQualEx but failed to apply for initial accreditation within a one (1) year grace period, reckoned from the date of the official release or publication of the PTGQualEx result; and F. Tour Guides who have already taken their PTGQualEx but failed to renew their accreditation in accordance with Section 18 of the Rules and Regulations Governing the Accreditation of Tour Guides, as shown on the table below Tour Guide Classification Period of Non-Renewal Specialist Tour Guide Master Regional Tour Guide 6 years and 1 day or more after expiry Regular Regional Tour Guide 4 years and 1 day or more after expiry II. PTGQUALEX COMMITTEES AND BODIES Section 3. PTGQualEx Steering Committee. The PTGQualEx Steering Committee shall be organized by the DOT and shall be composed of the following: Chairperson Undersecretary Tourism Regulation, Coordination and Resource Generation Vice-Chairperson Assistant Secretary Tourism Regulation, Coordination and Resource Generation Members One (1) Representative Tourism Industry Board Foundation (TIBFI) One (1) Representative Philippine Federation of Professional Tour Guide Association Inc., (TGFED) Two (2) Representatives Travel and Tour Sector of the Tourism Congress of the Philippines (TCP) One (1) Representative Pool of DOT-Accredited Trainors Four (4) Regional Cluster Heads Section 4. PTGQualEx Regional Clusters. The PTGQualEx Regional Clusters shall be composed of the DOT Regional Directors based on the following geographical groupings: 4 A. Northern Luzon Cluster shall include DOT Regional Office I, II, III, and the Cordillera Administrative Region; B. Southern Luzon Cluster shall include DOT Regional Office IV-A, IV-B, V, and the National Capital Region; C. Visayas Cluster shall include DOT Regional Office VI, VII, and VIII; and D. Mindanao Cluster shall include DOT Regional Office IX, X, XI, XII, and XIII. The PTGQualEx Steering Committee Chairperson shall designate the Regional Cluster Heads among the Regional Directors. The Heads of Accreditation Division of each Regional Office shall serve as Alternate of the Regional Directors. Section 5. Functions of the PTGQualEx Steering Committee. The PTGQualEx Steering Committee shall: A. Oversee the policy direction and implementation of the PTGQualEx; B. Supervise the operation of the PTGQualEx Technical Working Group; C. Convene twice a year, or as the need arises; and D. Perform other duties as may be necessary. The non-government members of the PTGQualEx Steering Committee may be provided Honorarium for services rendered subject to relevant government auditing and accounting rules and regulations. Section 6. PTGQualEx Technical Working Group. The PTGQualEx Steering Committee shall be supported by a Technical Working Group (TWG) who shall provide technical assistance to aid the Steering Committee in policy-making. The PTGQualEx TWG shall be composed of the following: Chairperson Director Office of Tourism Standards and Regulation Vice-Chairperson Director Office of Industry Manpower Development Members Chief Standards Development Division Chief Standards Monitoring and Enforcement Division Chief Manpower Planning and Monitoring Division Chief Manpower Training Division The PTGQualEx TWG shall: A. Direct and oversee the conduct and implementation of the PTGQualEx; B. Engage Industry Experts as may be necessary; C. Report and coordinate with the PTGQualEx Steering Committee as to the progress of the PTGQualEx; D. Convene as may be necessary in order to implement the provisions of these Rules; E. Serve as the keeper of the Master Key; and 5 F. Perform other functions that may be assigned to it by the PTGQualEx Steering Committee. Section 7. PTGQualEx Secretariat. There shall be a PTGQualEx Secretariat to perform clerical and administrative functions in support of the Steering Committee and TWG. It shall be composed of members from the Tourism Regulation, Coordination and Resource Generation, and shall be headed by the Chief of the Standards Development Division. Head Chief Standards Development Division Members Representative Standards Development Division Representative Standards Monitoring and Enforcement Division Representative Manpower Planning and Monitoring Division Representative Manpower Training uploads/Management/ mc-no-2021-003-establishment-of-the-professional-tour-guides-qualification-examination-ptgqualex.pdf