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Elock guide E-Lock Client Software Installation and Troubleshooting Guide Pre-Requisite for installation of E-Lock software Complete administrator privileges during installation of ElockClient exe ?le Make sure that you are installing the latest version o

E-Lock Client Software Installation and Troubleshooting Guide Pre-Requisite for installation of E-Lock software Complete administrator privileges during installation of ElockClient exe ?le Make sure that you are installing the latest version of E-Lock client software Current version is If you have older than just register the new license key by following the steps Start -- E-Lock SuperSigner Plus Client -- Register License -- Serial Number -- R d f db cb Please check supported browser versions Internet Explorer Edge Google Chrome v and above Mozilla Firefox v and above If antivirus ?lters out SignApp exe or any part of installer then disable antivirus before installation of E-Lock components Net with SP or above is required Supported Operating Systems a Windows b Windows and c Windows Steps to Install E-Lock Components Please ensure complete administrator privileges before installing Temporarily disable Anti-virus software running on your machine After starting the installation please wait for the installation to ?nish A successful message will mark the success of the process If you are doing a re-install on the same machine then please follow the below mentioned steps i Uninstall E-Lock components You can do this from Control Panel Programs and ii Install new E-Lock components from dropbox link https www dropbox com sh xp azk ioymqss AACX uwNTBlvy XrNvtDCM Za dl General troubleshooting If certi ?cate selection dialog coming and is it showing the DSC but you get some error while signing In such cases the error is usually of the form ??Microsoft Crypto API internal error ? ? or ??Cannot access cryptographic provider for private key ? ? If yes your E-Lock software installation is ?ne but cause is some issue with token or token driver or the key certi ?cate on the token Check with token vendor If are you getting a message like ??Please ensure that you have a non- expired certi ?cate ? ? If yes your E-Lock software installation is ?ne but cause is that either your token is not connected or token driver is not installed or the token does not have a valid certi ?cate If you get a message like ??Could not connect to E-Lock SignApp ? ? If yes go through the following steps Start Task Manager Is SignApp exe running in background processes If yes most likely cause is that you are not using a supported browser Make sure you use a supported browser If you are using a supported browser and you are still getting this error go to Connection Troubleshooting C If SignApp exe is not running in the background try ??Restart SignApp ? menu from Start button under ??E-Lock SuperSigner Plus Client ? Check if SignApp is running in Task Manager If SignApp is still not running or if the ??Restart SignApp ? gives some error most likely there is some problem with your installation If SignApp is seen in the task manager try signing again If it still gives the error like ??Could not connect to E-Lock SignApp ? ?