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Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Business Analysis - Based on BABOK® Guide Version 2 A Pocket Guide Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Other publications by Van Haren Publishing Van Haren Publishing (VHP) specializes in titles on Best Practices, methods and standards within four domains: - IT and IT Management - Architecture (Enterprise and IT) - Business Management and - Project Management Van Haren Publishing offers a wide collection of whitepapers, templates, free e-books, trainer materials etc. in the Van Haren Publishing Knowledge Base: www.vanharen.net for more details. Van Haren Publishing is also publishing on behalf of leading organizations and companies: ASLBiSL Foundation, CA, Centre Henri Tudor, Gaming Works, IACCM, IAOP , IPMA-NL, ITSqc, NAF, Ngi, PMI-NL, PON, The Open Group, The SOX Institute. Topics are (per domain): IT and IT Management ABC of ICT ASL® CATS CM® CMMI® COBIT® e-CF ISO 20000 ISO 27001/27002 ISPL IT Service CMM ITIL® MOF MSF SABSA Architecture (Enterprise and IT) ArchiMate® GEA® Novius Architectuur Methode TOGAF® Business Management B&IP BABOK ® Guide BiSL® EFQM eSCM IACCM ISA-95 ISO 9000/9001 OPBOK SAP SixSigma SOX SqEME® Project, Program and Risk Management A4-Projectmanagement DSDM/Atern ICB / NCB ISO 21500 MINCE® M_o_R® MSPTM P3O® PMBOK ® Guide PRINCE2® For the latest information on VHP publications, visit our website: www.vanharen.net. Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Business Analysis Based on BABOK® Guide Version 2 A Pocket Guide Jarett Hailes Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Colophon Title: Business Analysis Based on BABOK® Guide Version 2 – A Pocket Guide Series: Best Practice Author: Jarett Hailes Text editor: Steve Newton Publisher: Van Haren Publishing, Zaltbommel, www.vanharen.net ISBN Hard copy: 978 90 8753 735 7 ISBN eBook: 978 90 8753 775 3 Edition: First edition, fi rst impression, June 2014 Layout and typesetting: CO2 Premedia, Amersfoort – NL Copyright: © Van Haren Publishing, 2014 For any further enquiries about Van Haren Publishing, please send an e-mail to: info@vanharen.net Trademark notices IIBA®, the IIBA® logo, BABOK® Guide and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP®, CCBA®, and the CBAP® and CCBA® logos are registered certifi cation marks owned by International Institute of Business Analysis. Certifi ed Business Analysis Professional™, Endorsed Education Provider™, EEP™ and the EEP™ logo are trademarks owned by International Institute of Business Analysis. Certifi cation of Competency in Business Analysis™ is a trademark owned by International Institute of Business Analysis. Although this publication has been composed with most care, author nor editor can accept any liability for damage caused by possible errors and/or incompleteness in this publication. No part of this publication may be reproduced in any form by print, photo print, microfi lm or any other means without written permission by the publisher. Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Preface “Th ere is nothing so useless as doing effi ciently that which should not be done at all.” - Peter Drucker Understanding needs. Defi ning objectives. Prioritizing problems and opportunities. Selecting the right solution. Ensuring what is delivered is eff ective. All these activities and more rely on eff ective business analysis. Th e profession of business analysis is rapidly changing and evolving. As organizations realize how crucial it is to be able to successfully manage and deliver change in order to survive and thrive in the global economy, demand for business analysis skills will continue to increase. To this day, people still have diffi culty understanding the purpose of business analysis and how it fi ts with other professions that are involved in the same activities within organizations. In 2003 the International Institute of Business Analysis™ (IIBA®) was formed to defi ne and develop standards for the profession and help business analysis practitioners (called Business Analysts) improve their skills. Th e IIBA developed A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) to provide Business Analysts and other stakeholders Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net 6 Business Analysis Based on BABOK® Guide Version 2 – A Pocket Guide a comprehensive understanding of what business analysis is about and how it can be delivered to help organizations meet their objectives. Version 2 of the BABOK® Guide was released in 2009 and helped shift the focus on business analysis from mainly within the Information Technology domain to one that enables all aspects of the organization to improve their performance and deliver solutions to meet their needs. Th e BABOK® Guide delivers a wealth of information about business analysis, but it can be diffi cult to know where to start or how to apply its content. Since the profession has evolved since the release of Version 2, there are certain aspects of business analysis that are under-represented in the current version of the BABOK® Guide. Th e purpose of this pocket guide is to provide a clear, concise summary of the key ideas from the BABOK® Guide while also off ering additional competencies (competences), techniques and ways to apply business analysis within organizations. Current Business Analysts can use this pocket guide as a quick reference to key concepts. Other stakeholders involved in business analysis activities, from C-suite executives to project team members to front-line staff , can use this guide to gain an understanding of the value business analysis has within an organization and how to eff ectively interact with Business Analysts. As you review this pocket guide, I en courage you to think about your organization’s mission, goals, and objectives, as well as its current operations, and consider what its key success factors are going forward. From this starting point you can leverage the content from this pocket guide and the BABOK® Guide to ensure your organization focuses its energy on what truly matters and is able to successfully deliver solutions that meet its needs. May 2014, Jarett Hailes, CBAP Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net Contents 1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.1 Purpose of the Pocket Guide . . . . . . . . . . . . . . . . . . . . . . . . . . .9 1.2 What is Business Analysis? . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 1.3 Th e Need for Business Analysis . . . . . . . . . . . . . . . . . . . . . . . .12 1.4 About IIBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 1.5 About the BABOK® Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 1.6 Key Terms to Understand . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 1.7 Knowledge Areas, Techniques and Th eir Inter-Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 1.8 Stakeholders and Th eir Infl uence on Business Analysis . . .19 2 BUSINESS ANALYSIS PLANNING AND MONITORING . . . . . . . . 21 2.1 Plan Business Analysis Approach . . . . . . . . . . . . . . . . . . . . . .22 2.2 Conduct Stakeholder Analysis . . . . . . . . . . . . . . . . . . . . . . . . .24 2.3 Plan Business Analysis Activities . . . . . . . . . . . . . . . . . . . . . .25 2.4 Plan Business Analysis Communication . . . . . . . uploads/Industriel/ babok-guide.pdf