1 A GUIDE TO SETTING UP AND RUNNING A RURAL DIGITAL HUB CORA 2 What is a Digita

1 A GUIDE TO SETTING UP AND RUNNING A RURAL DIGITAL HUB CORA 2 What is a Digital Hub? Digital hubs are physical spaces with access to superfast broadband alongside community and business focussed services. They provide digital connectivity, support the development of digital skills and encourage the use of emergent digital technologies. Digital hubs aim to enhance the local digital environment and can be available to the public, businesses, or local authorities, or a combination. Digital hubs can target digital awareness, help tackle digital competency gaps or simply provide a much needed superfast broadband connection in rural areas. In this guide we’ll demonstrate why digital hubs are important and how you can design a digital hub that fits the needs of your local area. We will show you: „ What a digital hub can do for your community or region „ The types of digital hubs you could develop „ 10 steps to consider when setting up and running a digital hub Throughout this Guide examples of digital hubs that are currently in operation have been provided, to give you ideas and motivation as you embark on your journey of hub development. This Guide has been put together following a study of digital hubs across Northern Europe. If you would like further information, including an extended version of this Guide and an e-learning module about digital hubs, please visit www.coraproject.eu. THEY PROVIDE DIGITAL CONNECTIVITY, SUPPORT THE DEVELOPMENT OF DIGITAL SKILLS AND ENCOURAGE THE USE OF EMERGENT DIGITAL TECHNOLOGIES” 3 4 Why build a Digital Hub in a rural area? Rural areas have specific challenges, such as a low population density and limited public service provision, that impact how people live and work1. Digital technology can respond to these challenges by providing rural residents with new ways of accessing services, creating new opportunities for rural businesses, improving transport networks, and fostering stronger social and business networks2,3,4. However, the ability of rural areas to respond to these opportunities continues to be hampered by relatively poor internet accessibility. The digital divide is still very real for rural areas; across the EU, 13% of homes remain unserviced by a fixed broadband network5. Alongside this, the development of digital skills is also a challenge in rural areas, yet it is critical to fully exploit digital technology. Rural businesses, for example, have identified difficulty in accessing appropriate external IT training, difficulty recruiting people with appropriate digital skills, and identified that the existing workforce lacks sufficient digital skills6. The 4th Industrial Revolution offers further opportunities to transform the way people live and work in rural areas, but without the requisite internet connectivity and/or digital skills, there is a continued risk of rural areas being left further behind. Research7 has shown that digital hubs are potential drivers for positive change in rural areas and can be a starting point to overcome these digital divide challenges: „ Hubs can build collaborative communities that foster both social connectivity and economic change „ Hubs can attract diverse members who can collaborate and exchange knowledge „ Hubs can localise global entrepreneurial culture, and support the diversification of rural economies „ Hubs can facilitate creativity, giving individuals and businesses/entrepreneurs the chance to both learn and engage with digital technology for a range of skill levels A key policy goal of the EU Digital Single Market Strategy is that citizens and business can take full advantage of the opportunities that digitalisation can offer8. Digital Hubs can help fulfil this goal in rural areas, by ensuring access to digital technology, developing digital skills and improving opportunities for business collaboration and growth9. 1  Philip, L., Cottrill, C., Farrington, J., Williams, F., & Ashmore, F. (2017). The digital divide: Patterns, policy and scenarios for connecting the ‘final few’ in rural communities across Great Britain. Journal of Rural Studies, 54, 386–398. https://doi.org/10.1016/J. JRURSTUD.2016.12.002. 2  Department for Environment, Food and Rural Affairs (2019). Statement of rural research priorities. Retrieved from https://www.gov.uk/government/publications/rural-research- priorities/statement-of-rural-research-priorities. (Last accessed 01/10/2019). 3  Price, L., Shutt, J., & Sellick, J. (2018). Supporting rural Small and Medium-sized Enterprises to take up broadband-enabled technology: What works? Local Economy, 33, 515-536. https://doi. org/10.1177/0269094218791508. 4  Jiménez, A., & Zheng, Y. (2018). Information Technology for Development Tech hubs , innovation and development. Information Technology for Development, 24(1), 95–118. https://doi.org/10.1080/02681102.2017.1335282. 5  European Commission (2019). Connectivity: Broadband Market Developments in the EU 2019. Digital Economy and Society Index Report 2019. Retrieved from https://ec.europa.eu/digital-single-market/en/connectivity (Last accessed 26/11/2019). Understanding your local Digital Environment To develop a digital hub it is crucial to first understand your local digital environment. This involves assessing the broadband infrastructure, rates of broadband adoption and the digital skills within your region. The skills and development needs of the local community and/or businesses should be considered. Where possible, key target groups should be engaged in the design and development of services delivered by a digital hub. What are the digital needs of your area? „ What is broadband coverage like across your region? Are all areas covered by superfast broadband? Are there any ‘not spots’? „ Where superfast broadband is available, is the service taken up by local residents and businesses? „ What digital support to rural businesses and communities already exists in your region? „ Are there any groups within the community who are less digitally engaged, or business sectors that show a lower propensity to adopt digital technology? „ What are the dominant or emerging sectors in your region? Are businesses in these sectors able to access the latest digital technology? „ Is your region a good location for digital businesses? Would a digital hub provide the opportunity to foster collaboration or facilitate co-location of the local digital sector? “We’re able to visit and talk to someone about our business”3 “Businesses can use or visit for better connectivity, start-up workspace, hotdesk space and digital training”6 “With digital hubs in areas without good coverage, everybody will be able to access the internet and digital services”7 Sound like a good idea? We invite you to be bold and innovative. Consider whether a digital hub could help improve the digital environment of your community. What do Digital Hubs actually do? Digital hubs can fulfil a range of functions, with the most common features including delivering internet access, providing meeting and networking space, and giving opportunities to test new technologies7. Providing internet access is an integral feature of all rural digital hubs as it underpins the services and support that hubs can provide. Offering meeting spaces provides the opportunity to engage with other businesses, like-minded individuals and/or experts that could provide advice or training. However, digital hubs can do more than this: they have the potential to improve digital skills for individuals and businesses as well as foster business and community development3,6,7,10. 6  Wilson, B., Atterton, J., Hart, J., Spencer, M., & Thomson, S. (2018). Unlocking the digital potential of rural areas across the UK, (March). Retrieved from https://www.sruc.ac.uk/ downloads/download/1329/unlocking_the_digital_potential_of_rural_areas_across_the_ uk. (Last accessed 18/11/2018). 7  Ashmore, F., and Price, L. (2019) CORA Digital Hub Guide. Retrieved from: https://coraproject.eu/downloads/ . (Last accessed 01/10/2019). 8  European Commission. (2019). Digital Single Market. Retrieved from: https://ec.europa. eu/digital-single-market/en. (Last accessed 21/10/2019). 9  European Commission. (2019). Pan-European network of Digital Innovation Hubs (DIHs). Retrieved from: https://ec.europa.eu/digital-single-market/en/digital- innovation-hubs (Last accessed 26/11/2019). 10  ENRD (European Network for Rural Development). (2017). Rural Businesses: Rural digital hubs. Retrieved from: https://enrd.ec.europa.eu/publications/rural- businesses-rural-digital-hubs_en (Last accessed 26/11/2019). 5 6 What kind of Digital Hubs are there? We have identified four of the most common digital hub types that can be found in rural areas. The types range from digital hubs which simply provide high speed internet access through to those which support sector-specific businesses by offering access to certain technologies. These four types can exist in isolation, but often overlap to offer a unique range of services to businesses and communities to suit a specific area or development priority. We hope that by summarising digital hubs in this way you will be able to identify which features are most suitable to your rural community or region11. „ Aim: Provide space for meeting, networking and collaborating alongside access to technology „ Often focus on businesses, start-ups and entrepreneurs „ Location: Often located within business centres or co-located with a business „ Scale: Regional „ Aim: Provide businesses and citizens with training, advice and support in ICT „ Often focus on more general digital skill development „ Location: Often in public buildings, but can be co-located with a business or in a business district „ Sometimes run alongside a PIAP „ Scale: Regional „ Aim: Provide access to high speed internet „ May also provide ICT training sessions or target a specific group „ Location: Often in public buildings, possibly with other public services, e.g. libraries „ Scale: Local Advice, Training and Support Space „ Aim: Provide access to a specific range of technology that can be experimented with by users, often from a specific sector „ Often includes technology such as 3D printers, scanners, robotics „ Location: uploads/Industriel/ digital-hub-guide.pdf

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