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Worker Handbook Office address: 1st Floor Offices 79-89 Pentonville Road London

Worker Handbook Office address: 1st Floor Offices 79-89 Pentonville Road London N1 9LG T: 02077360122 W: www.host-staffing.co.uk 2 | P a g e Contents Contents ........................................................................................................................................................................ 2 Working for Host ......................................................................................................................................................... 3 How Host Works For You ...................................................................................................................................... 3 How do I get booked for work? ........................................................................................................................... 3 Hours of Work .......................................................................................................................................................... 3 Timesheets ................................................................................................................................................................ 4 Absence from Work ................................................................................................................................................ 4 Training ...................................................................................................................................................................... 4 Pay .............................................................................................................................................................................. 4 Change of Address or Personal Circumstances ................................................................................................ 5 Annual Leave and Pay ............................................................................................................................................. 5 Dress Code ............................................................................................................................................................... 5 Personal Presentation and Hygiene ..................................................................................................................... 7 Code of Conduct ......................................................................................................................................................... 8 Security ...................................................................................................................................................................... 8 Health & Safety ............................................................................................................................................................. 9 Health and Safety Policy Statement .................................................................................................................... 9 Food Allergens ....................................................................................................................................................... 11 First aid/accidents ................................................................................................................................................ 12 Fire Procedures and Electricity .......................................................................................................................... 12 Display Screen Equipment (VDUs) ..................................................................................................................... 13 Manual Handling, Machinery and Tools............................................................................................................. 13 Control of Substances Hazardous to Health (C.O.S.H.H.) Regulations 1998 ............................................ 14 Personal Hygiene ................................................................................................................................................... 15 Alcohol and Drug Abuse Policy .......................................................................................................................... 17 Smoking Policy ....................................................................................................................................................... 17 Information Security, Computing & Equipment Policies ................................................................................... 18 Policy on Social Media .......................................................................................................................................... 18 Policy on Mobile Telephone Use ........................................................................................................................ 19 Company Equipment ............................................................................................................................................ 20 Data Protection Policy .......................................................................................................................................... 20 Whistleblowing Policy .............................................................................................................................................. 21 Anti-Bribery Policy ..................................................................................................................................................... 22 Equal Opportunities .................................................................................................................................................. 23 Dignity at Work .......................................................................................................................................................... 24 3 | P a g e Working for Host How Host Works For You Host Staffing opens the door to exclusive events at many of London’s most iconic venues, where you can be part of a community delivering amazing experiences to our clients. Whilst working with us, you will be able to choose when and where you want to work, whilst being rewarded with some of the highest pay rates in the hospitality industry. Our reputation is built on our highly trained and dedicated staff. Therefore, we are committed to supporting each individual member of staff in order to create the very best experience for everyone involved. How do I get booked for work? Once you have registered with us, simply open the Host mobile app to see which events are coming up and book yourself in for the shifts that you would like to work. You can also view jobs we have available to you through the ‘Jobs For You’ tab on our staff portal. Once you have selected a shift you want to work, depending on the availability, you will be confirmed. A consultant will send you an email confirming that you have been booked in. After receiving this email you must click ‘Confirm Shift’. If you find that you can no longer work this shift or have booked it in error, you MUST call the office and let us know, as you will still be booked into this shift, and you will be expected to attend unless you let us know otherwise. Following your email confirmations, you will have made a commitment to work all the shifts with no exceptions. A reminder text will also be sent out in order to confirm the full details of the shift, including check in time and dress code. All of these details can also be viewed and accessed through the App or on your staff portal at all times. You will be able to keep track of all your upcoming shifts on the “Current Jobs” tab or “Schedule tab” on the Host app. You will also be able to request additional work by providing us with your weekly availability. Hours of Work When signing up for an event, you will be informed of how many hours you are expected to work, however these are subject to change dependent on the circumstances surrounding the event. You are entitled to a break of 20 minutes if you work more than six hours on a continuous basis. If a client fails to provide this statutory rest break, you should raise this with a member of the Host Staffing team as soon as possible. Working Time Regulations The Working Time Regulations 1998 determine the maximum weekly working time for most workers, limiting the average hours worked per week to forty eight hours. You may choose to work longer by “opting out”. If you do not “opt out” you will not be asked, or permitted, to work more than forty eight hours per week, on average over a seventeen week reference period. You may cancel your “opt out” at any time, by giving three months’ written notice. 4 | P a g e Timekeeping Upon confirming your availability to work, you will be notified of the relevant check in time. It is crucial that you arrive promptly for check in so that you are able to start work on time. We also recommend that you allow for unexpected delays to your journey and request that if you anticipate being late for check in, you call the office or Host check in staff immediately. If you do not arrive on time you may not be permitted to work. Timesheets When you complete a shift for a Host Staffing client, your working hours will be logged onsite by a member of our team or the client. It is important that you check in and out at the start and end of your shift – failure to do so will result in a delay in the processing of your pay. Checking in and out with a member of the Host Staffing team or client is your responsibility; when you are confirmed to work at an event you will be sent full details of where and how to check in on the day. If you have any questions you should immediately call the office. Absence from Work Cancellations should only be a last resort, and you must give us at least 24 hours’ notice. If you need to cancel, you must ring the office immediately to speak to a consultant or to leave a voice message with your full name, contact details and why you are cancelling. You must not send an email or text to cancel. Training In addition to your induction session, you may be sent optional online training courses in Health and Safety, Food Safety and Food Allergens, so that you can build your capabilities and improve your knowledge and understanding in these areas. Pay Our pay week runs from Monday to Sunday; any work that you do between these days will be paid 10 days after the Sunday of the week you worked. Payment is made in relation to the hours on your timesheet, which is why it is important you sign in and out at every event. When you register with Host Staffing, you must provide us with your bank details so that your pay can be transferred directly into this account. The bank details must be your own. Your payslip will be emailed to you the day before you receive payment. Pay queries We do our best to ensure that no errors occur, but we cannot guarantee these may not arise. If you believe there are any discrepancies in your pay, please notify us immediately by sending an email to payroll@host-staffing.co.uk In this email, please include date, place of work, hours worked and any additional information you feel may be relevant. We will endeavour to resolve any queries within 5 working days. A deadline for raising initial queries is 2 weeks from date of payment. 5 | P a g e Tax We are legally required to deduct Tax and National Insurance from your pay. To avoid paying more tax than necessary and to avoid delays in processing your pay, we must receive your P45, P46 or a P38 (s) along with your National Insurance number before you begin working for any of our clients. You are able to reclaim any extra Tax that has been taken by contacting HMRC at http://www.hmrc.gov.uk/incometax/refund- reclaim.htm Change of Address or Personal Circumstances It is very important that you inform us of any changes to your personal circumstances such as: • address or telephone number; • next of kin to contact in an emergency; • bank or building society details; • gain or loss of relevant qualifications or licences, such as loss of driving licence; and • loss of right to work in the UK. Change of bank details should be sent to pay@host-staffing.co.uk Annual Leave and Pay All agency workers at Host Staffing are entitled to paid holiday in accordance with the Working Time Regulations 1998. You are entitled to 5.6 normal working weeks paid holiday in each holiday year. For example, if your normal working week is 5 days, you are entitled to 28 days holiday in each holiday year. This allowance includes public holidays. The Holiday year runs from 1st April until 31st March. If you join (or leave) part way through a holiday year, you will be entitled to a proportion of your holiday entitlement based on the period of your engagement in that holiday year. You are not permitted to take more holiday than you have actually accrued at the time holiday uploads/S4/ host-intro-guide 1 .pdf