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Waiter trainer guide english

FOOD AND BEVERAGE SERVICE WAITER WAITRESS TRAINER GUIDE F U N D investing in nepal's future THE HITT PROGRAMME One of the several skills building products developed by the High Impact Tourism Training for Jobs Income programme HITT is the Food and Beverage Service - Waiter curriculum and training materials to support informal workers and potential workers in the tourism sector of Nepal to enhance their productivity and professionalism and increase their employability and income opportunities The HITT programme is implemented by the Netherlands Development Organisation SNV through the financial assistance of European Commission EC Investing in People programme The HITT initiative aims to contribute to sustainable pro-poor growth of the informal tourism sector in seven least developed and developing countries in Sub-Saharan Africa and Asia Within the framework of this initiative SNV and its local partners have elaborated a skill development programme for informal sector actors notably women and youth unskilled and semi-skilled workers in close collaboration with the private sector In Nepal the HITT programme has been working with the tourism sector to identify demanded occupations develop training curriculums produce training material and deliver training to its beneficiaries The six selected occupations include assistant cook waiter housekeeper service excellence and hygiene trekking guide and homestay and lodge operators ACKNOWLEDGEMENTS SNV would like to thank first Employment Fund Secretariat EFS for coordinating among TVET service providers to produce the training materials We acknowledge expertise shared by Jhapa technical institute Global Institute of Hotel Management Oriental Hospitality and Tourism Training Sahara School of Hospitality Management Janahit Trading and Training and Lisa Gordon-Davis in the development of the training model of Food and Beverage Service - Waiter SNV appreciates the contribution of Hospitality Solutions HS and Zaeem Ahmed in developing the training materials and coordinating with key stakeholders to develop the final product Many thanks also to Monica Oliveros Prakriti Sherchan from HITT for their inputs Special thanks go to Bibek Shrestha who coordinated the publication of this series of manuals We would also like to express our sincere thanks to Sanjay Madnani and his team at Umbrello Design for design and illustration Contributions This publication has been produced with the financial assistance of the European Union The contents of this publication are the sole responsibility of SNV and can in no way be taken to reflect the views of the European Union For more information on Europe Aid please visit http ec europa eu europeaid Table of Contents About the Food and Beverage Service - Waiter trainer guide Objective of the Food and Beverage Service trainer guide Trainers Kit Activities How to use the Trainer ? s Manual Resources required MODULE INTRODUCTION TO TOURISM HOSPITALITY AND FOOD AND BEVERAGE Topic and Tourism Industry Hotel and Restaurant Box Icebreaker Box Tourism Industry Tourism Industry Hotel and Restaurant Sub - Topic Inter-department Relation Box Inter-department Relation Topic Restaurant Box Restaurant Topic Staffing and Management Box Staffing and Management Topic Attributes of a Waiter Box Attributes of a Waiter Topic and Communication Handling