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Upgrade guide Upgrade Guide BlackBerry Professional Software for Microsoft Exchange Version Service Pack CSWD- - - CContents Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server Feature comparison for the BlackBerry Prof

Upgrade Guide BlackBerry Professional Software for Microsoft Exchange Version Service Pack CSWD- - - CContents Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server Feature comparison for the BlackBerry Professional Software and the BlackBerry Enterprise Server Host server and database upgrade scenarios System requirements System requirements BlackBerry Enterprise Server System requirements BlackBerry Attachment Service System requirements BlackBerry Manager System requirements BlackBerry MDS Connection Service System requirements BlackBerry MDS Integration Service System requirements BlackBerry Router Supported environments Unsupported environments Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server Obtain the BlackBerry Enterprise Server software ?les Verify the names of the existing BlackBerry Con ?guration Database and its host server Verify the existing SRP authentication information Verify the existing CAL key Back up the BlackBerry Professional Software registry settings Back up the BlackBerry Professional Software log ?les Back up the BlackBerry Con ?guration Database BlackBerry Con ?guration Database Backup Tool parameters Con ?guring a Microsoft Exchange Microsoft Exchange or Microsoft Exchange messaging environment Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization Setting up the database connection Using the existing BlackBerry Con ?guration Database after the upgrade to the BlackBerry Enterprise Server Specifying permissions when connecting to the BlackBerry Con ?guration Database using Microsoft Windows authentication Assign Microsoft SQL Server permissions to the Microsoft Windows account Con ?guring authentication to the BlackBerry MDS Integration Service database C Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server Prerequisites Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server Stop the BlackBerry Professional Software services Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server Improve the startup performance of the BlackBerry Enterprise Server after the upgrade Troubleshooting the BlackBerry Enterprise Server upgrade process A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed Previous version detected but no database available The BlackBerry Collaboration Service does not connect to Microsoft O ?ce Live Communications Server The setup application did not prompt you to change or con ?rm the MAPI pro ?le You cannot resolve errors that occur when you move users You encounter errors when you try to upgrade the BlackBerry Con ?guration Database The setup application prompts you for access to the installation media for Microsoft NET Framework Version Restore the BlackBerry Con ?guration Database Upgrading the BlackBerry Device Software Permitting users to upgrade the BlackBerry Device Software from their computers Con ?gure a network drive Save the BlackBerry Device Software installation ?les to the network drive Verify the version of the application loader tool Pushing the BlackBerry Desktop Software or BlackBerry Device Manager installation ?les to users' computers Synchronizing wireless data automatically Create the BlackBerry Device Software upgrade instructions for BlackBerry device users Con ?rming that the BlackBerry Device Software upgrade process completed successfully Upgrading the BlackBerry Device Software at a central computer Con ?gure a network drive Save the BlackBerry Device Software installation ?les to the network drive Create a software