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Telehealth projects a practical guide

Telehealth Projects A Practical Guide The Information Management Group Corporate Shared Services Ministry of Health Planning and Ministry of Health Services August Ministry of Health Planning Ministry of Health Services CNational Library of Canada Cataloguing in Publication Date Telehealth projects a practical guide Co-published by Ministry of Health Services Document concept content and primary editorial comment Fiona McMahon Cf Acknowledgements ISBN - - - Medical telematics - British Columbia Telecommunication in medicine - British Columbia Public health ?? Computer networks - British Columbia Medicine ?? British Columbia ?? Communication systems I McMahon Fiona II British Columbia Ministry of Health Planning III British Columbia Ministry of Health Services Corporate Shared Services Information Management Group R M ? ? C - - CABSTRACT Telehealth is a term that broadly refers to the use of information and telecommunication technology to assist with the delivery of health information and services by facilitating the transmission of images voice and other data over large and small distances Telehealth can be viewed as a modality rather than a service itself - a tool used to support the delivery of health services and information Telehealth telemedicine and eHealth are words that are often used interchangeably Telemedicine typically re ects physician-based telehealth services while eHealth most often refers to Internetbased telehealth services Telehealth is the ? umbrella- term ? under which the other two fall and is used throughout this document A telehealth system is made up of three components ? People i e the telehealth users and providers of health services ? Telehealth application technology i e the hardware software and peripheral devices and ? Telecommunications and network links e g telephone lines Internet satellites and digital networks Through telehealth health information and services become more accessible to both the consumers and the providers of health services regardless of whether they are residing in urban rural or remote communities For example telehealth provides British Columbians with ready access to reliable health information and advice from health professionals via the B C HealthGuide Online web site and -hour NurseLine call centre Technology is an important component of telehealth However technology is not what is at the heart of telehealth The most critical factor for success lies in the skill experience and enthusiasm of the people involved Experience in Canada has revealed that an essential part of any telehealth project or program is the site coordinator who plays an invaluable role in the day-to-day coordination of telehealth activities This document is intended to act as a practical guide to assist any organization or individual with the start-up and successful implementation of telehealth projects in British Columbia and may be particularly useful for those personnel or organizations new to telehealth It highlights a list of key considerations to be taken into account when developing telehealth projects in British Columbia and places an emphasis on the adoption of sound leadership planning and management of telehealth projects A variety of telehealth project enablers and barriers are identi ?ed in this document which is