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Reporter guide Nortel CallPilot Reporter Guide NN - CDocument status Standard Document version Document date September Copyright ? Nortel Networks All Rights Reserved Sourced in Canada The information in this document is subject to change without notice T

Nortel CallPilot Reporter Guide NN - CDocument status Standard Document version Document date September Copyright ? Nortel Networks All Rights Reserved Sourced in Canada The information in this document is subject to change without notice The statements con ?gurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products speci ?ed in this document The information in this document is proprietary to Nortel Networks The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless speci ?cally authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks Nortel the Nortel logo the Globemark and Uni ?ed Networks BNR CallPilot DMS DMS - DMS - DMS -MTX DMS -SCP DPN Dualmode Helmsman IVR MAP Meridian Meridian Meridian Link Meridian Mail Norstar SL- SL- Succession Supernode Symposium Telesis and Unity are trademarks of Nortel Networks COM is a trademark of Com Corporation ADOBE is a trademark of Adobe Systems Incorporated ATLAS is a trademark of Quantum Corporation BLACKBERRY is a trademark of Research in Motion Limited CRYSTAL REPORTS is a trademark of Seagate Software Inc EUDORA is a trademark of Qualcomm eTrust and InoculateIT are trademarks of Computer Associates Think Inc FOXFIRE is a trademark of Mozilla Corporation DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS -DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc LOGITECH is a trademark of Logitech Inc McAfee and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation CQUICKTIME is a trademark of Apple Computer In RADISYS is a trademark of Radisys Corporation SLR SLR and TANDBERG are trademarks of Tandberg Data ASA SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics WINZIP is a trademark of Nico Mark Computing Inc XEON is a trademark of Intel Inc All other trademarks and registered trademarks are the property of their respective owners C C Publication History September CallPilot Standard of the CallPilot Reporter Guide is updated per CR Q July CallPilot Standard of the CallPilot Reporter Guide is updated per CR Q - June CallPilot Standard of the CallPilot Reporter Guide is updated with Reason codes